We explore the dynamics of change within communities, framing stakeholders into three distinct roles: Change Champions, the Toxic Few (Resistors), and Bystanders. We use the Change Bell Curve to emphasize the importance of focusing energy on engaging Change Champions and winning over Bystanders, while not wasting efforts on the entrenched resistance of the Toxic Few. By understanding these dynamics and leveraging effective communication strategies, communities and organizations can navigate change more successfully and foster a culture of growth and adaptation.

As we continue to journey through the Change Formula, we need to be able to craft a compelling Case for Change within the Change Formula, focusing on dissatisfaction (D). Through communication, leadership support, and a culture of improvement, we address why change is necessary and its implications. Articulating the Case effectively across platforms to build support and counter resistance is crucial.

The Change Formula, a tool introduced recently, emphasizes the necessity of Dissatisfaction (D) with the status quo for meaningful change to occur. Dissatisfaction stems from various sources within communities or organizations, such as performance gaps, external pressures, cultural misalignment, and leadership issues. Addressing dissatisfaction is crucial as it can lead to resistance, decreased morale, missed opportunities, and hindrance to organizational growth. Real-life examples illustrate the importance of recognizing dissatisfaction and driving change, whether it's transitioning to a team-based organization, expanding regionally for impact, or adapting to evolving EMS models.

Have you ever found yourself wanting to implement some kind of change either in your community or at your place of business and realized you didn’t have the support to make it happen? Over the course of the next 3-4 weeks, we will explore each element of the Change Formula creating a pragmatic, directly applicable model you and your team can now start to follow when implementing change.

Uncover the importance of embracing your own 'Friday You.' Delve into the significance of carving out moments of relaxation and spontaneity amidst the hustle of daily life. Join us on a journey of introspection and celebration, as we unravel the magic of Fridays and the timeless lessons they impart.

We must be change agents.  If change will already happen constantly, we must work as community leaders to guide that change for the better. We will spend some time over the next few weeks diving deep into change so that we can better understand, with fanatic discipline and empirical creativity, how we can master change.

When we are called to provide hope, humanity, humility and helpfulness through LEADing. We must first Look around and pay attention finding moments and opportunities to empathize. Empathize by perspective taking, being non judgemental, recognizing emotion, communicating and practicing mindfulness. Acknowledge the truth of the current situation. Decide what actions need to be taken (if any).

The Upside-Down Community Leadership concept envisions leaders at the bottom, serving and uplifting the community members. This inversion reflects a shift from self-centered leadership to a more altruistic and community-centric approach. The core principles of the Upside-Down Community concept align with virtues such as humility, compassion, and service to others. By adopting a servant-leadership mindset, community leaders prioritize the well-being of the community over personal gain. This model encourages leaders to lead by example, demonstrating that true greatness arises from selfless service and a commitment to the collective good.

As communities (both at work and in life) grapple with shifting values and ethics, steering away from a shared sense of humanity, the perilous path of individualism and vested interests looms. This phenomenon of individualism finds its roots in a focus on personal feelings and self-actualization, championed by great minds like Emerson and Thoreau. However, I would argue that in order to find ourselves, we have lost each other. The antidote to strict individualism lies in the love of humanity, a force that transcends self-interest and places communal well-being at its core.

Hope can be a faint glimmer on the distant horizon. It can keep us moving on the journey of community, belonging and love. Hope is a way of thinking - a cognitive process - or as C. R. Snyder called it a trilogy of: goals, pathways and agency.

Yes, hope is also based in emotions and can greatly inspire us to reach the highest heights, however its core is in ‘function.’  We experience hope when we can set realistic goals, when we can stay flexible and develop alternative pathways, and when we believe in ourselves or “agency.”

Community, a term encompassing our town halls, spiritual centers, workplaces, and backyards, holds diverse meanings for different people. It can signify gathering, progress, workplace teams, civic justice, or merely the coming together of a people. Amid these various perspectives, one often overlooked concept stands out as a powerful force capable of transforming communities from the inside out: hospitality.

In the intricate tapestry of human existence, one common thread binds us all – the innate need for belonging. Recent research underscores the significance of finding a sense of belonging within close social relationships and communities for overall well-being. At our core, we are social beings, interdependent on one another for survival, and the ability to belong is a powerful force shaping our lives.

Culture and community are two intertwined concepts that shape the fabric of societies, defining the uniqueness of each group. While culture helps us differentiate societies, community goes beyond mere description, fostering a sense of fellowship among individuals who share common attitudes, interests, and goals within a specific area

When it comes to remote work or some variation of it (hybrid work), the only negotiable is the speed at which we are willing to change our workplaces, not the change itself. Hopefully these 4 elements will give you a head start in adapting your workplace. Don’t wait to go completely remote, these tools work well with traditional workplaces too!

Thesis: If you don't know who you are, where you're going (or want to take other people like your customers) or why you're doing this (the business), no amount of marketing in the world will help you create a great, lasting company, product or service. The story you share with your customers and could-be customers has to be true, authentic, passionate and align with your internal self (as a business).

The One Page Strategy (OPS) has helped many pull together strategic and yearly plans and goals all on one sheet. The idea is that by putting it on one sheet you can look at it throughout the year to make progress on those goals. Not only are all your goals and projects on one sheet, it also holds you and your team accountable as you look at it from time to time throughout the year to measure your effectiveness in achieving your goals.

When I start to tackle a vision for a new project, committee or for an organization, I think of it as “change.”  You are asking a group of people to go from where it’s comfortable, familiar and the way they’ve always done something to a new place that can be scary, as well as exciting.  That’s a big ask.  You’re asking people to change and realize your vision. Implementing a successful vision shouldn’t be left to the elite or once-in-a-generation geniuses.  You can do it too.  You’ve heard the quote 10% inspiration, 90% perspiration.  I think there’s a lot of that quote in the implementation of vision statements. 

Perhaps contrary to popular opinion, defining and exercising your organizational values is one of the most powerful tools you have at your disposal as a leader of your organization. Workplace values set the tone for your chamber or association’s culture, and they identify what your organization, as a whole, cares about.  

You might hear, “strategic planning doesn’t work because things are moving too fast.” Or, “we’ve operated just fine with no plan so why start now?” And finally, “you can’t plan 3-years out with the pace of societal change.” No matter the reasons, a volunteer driven organization needs the buy-in, commitment and a check on its relevance. Without a plan how will alignment with finances, committees and staff be checked?

Teaming can be this big word, especially if you’re new at it.  Really, it's just a group of people getting together working a problem, right?  As a new leader you may be called upon to form your next team, perhaps your first one?!  Here is where I would start if I were to build a very adaptable, high level, results-oriented team:

This past week, wearing my other hat as chamber director for southwestern Vermont, I had the pleasure to present at the Vermont Tourism Summit in Burlington, Vermont. My topic was on “Building Your Brand With Local Talent.” Now, because of my job and my background, the presentation was heavy on marketing tactics.  However, I was able to weave in some of my other passion - motivating teams.

Right, makes sense!  With all the strategy and tools to get the marketing job done, we still have the fundamental challenge of human beings leading the charge.  We still need to make sure our staff, teammates or freelancers are happy. This is where I often weaved in our CAMP Method of Motivation.

How do we find our way out of this tunnel of uncertainty and change, or at the very least, learn how to ride the rollercoaster while still continuing to develop business?  As Drucker points out, albeit simplistically, if you want to predict what’s ahead, your best bet is to create it. How do we go about creating a model that can handle the chaos of today, react when necessary, and attack with precision and purpose?  Here are some thoughts…

Sorry folks, but this will be a long post. It’s finally time to talk about Gen Z. We’ve only scratched the surface. We’ve hopefully but together a good list of trending attributes to this generation. Give it a read and let us know what you think…

Innovation, or the application of better solutions that meet new requirements, unarticulated needs, or existing market, has a lot to do with the tasks, processes, and smart people! However, true innovation relies more on the ability to trust and be vulnerable in the incubator stage of an idea or innovation.

False innovation can be defined, if we borrow some language from vulnerability author Brené Brown as, “the absence of honest conversation about the hard work that takes us from lying facedown in the arena to rising strong has led to two dangerous outcomes: the propensity to gold-plate grit and a badassery deficit.”

Based on a presentation given at NYC Relate Live Conference, this 10-page white paper digs down into the concept of the Beloved Brand Triangle that author Matt Harrington created and showcased at the conference.  Learn how Millennials, trust are all intertwined and walk away with key questions to ask your organization and customers to build a more beloved, Millennial-friendly company.

Let’s build out the Beloved Brand Triangle with thesis #3.  The final point on our triangle is narrative belonging.  Narrative Belonging is the ongoing effort by a brand to tell the story continually of how a customer that uses the brand will have a sense of belonging to the product and service that will greatly enhance the customer’s existence and experience.

The challenge for many companies is that the Millennial generation will hold you to your sales pitch.  The days of the “snake oil” salesman are dead.  For many companies, who are not entirely truthful, who lack competency and character in their business practices and product, they will rue the day that 93 million Millennials find out that they are in fact not telling the truth.  This generation, who has a rigorous demand for excellence, will hop on their social platforms and announce to the world that you are now deemed untrustworthy.

Millennials. Brands. Trust. Three things that seemingly go together, yet each one has its own origin story.  Exploring each one is the task at hand for the next month and a half as we prepare for the Relate Live New York City conference on October 22-23.  How we fit these massive topics all into a 45 minute presentation, giving each one its own stage time, while connecting the dots, threading the narrative through all of them to come away with useful insights and nuggets of knowledge for conference goers will be our challenge.

There are always three things going on in any transaction or more importantly group/team/department/company: tasks, processes, and relationships. You can imagine that most of us focus a majority of our time on tasks (60%), A good organization focuses some of their energy on good processes (30%). This leaves about 10% just to focus on relationships which is actually the hardest and perhaps the most important thing to focus on as companies can always make a new machine, a new process, more tasks, but it's culture and people make up the differential factor between a good company and a great company.