For much of my career, I have lived at the intersection of professional management and volunteer leadership. As CEO of a Chamber of Commerce, I work with boards, committees, community leaders, event volunteers, business owners, and civic partners. Through Harrington Brands, I also train supervisors, employees and leaders. The longer I do this work, the more convinced I become that leading volunteers (unpaid people) is one of the purest tests of whether someone can actually lead, because the people in front of you are not being paid to listen to you!