Weekly Posts and Insights

Team Conflict Resolution Protocol  I  Direct Application with Matt Harrington
Culture, People Matthew Harrington Culture, People Matthew Harrington

Team Conflict Resolution Protocol I Direct Application with Matt Harrington

In Episode 19 of Direct Application, Matt Harrington talks about something every leader faces (and few prepare for): conflict in teams.

We tend to avoid it or hope it just fades away. But healthy teams design for conflict before it happens.

In this episode, I break down how to:
Recognize that conflict is a signal, not a setback
Use clarity to keep emotion in check
Apply a simple, practical framework — the RISC–PAUSE model
Build a Conflict Resolution Protocol so your team knows how to disagree productively

The best teams don’t fear tension — they use it to grow trust, creativity, and innovation.

Listen to the full episode here: [link to Spotify/YouTube]
Read the companion blog: Conflict in Teams: Why It Happens and How to Handle It Productively
Download the free Conflict Resolution Protocol Template: HarringtonBrands.com/Templates

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Why Your Team Struggles to Decide (and What to Do About It)
People Matthew Harrington People Matthew Harrington

Why Your Team Struggles to Decide (and What to Do About It)

In too many workplaces, decisions happen by default - through exhaustion, authority, or avoidance - rather than through a clear and fair process. That’s why every high-performing team needs a Decision-Making Protocol in its tool belt of protocols.

A Decision-Making Protocol defines how a team will decide before they actually have to. It’s less about hierarchy and more about equity - making sure everyone understands the process, expectations, and boundaries.

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Do Your Team Meetings Have Positions? (They Should.)
People Matthew Harrington People Matthew Harrington

Do Your Team Meetings Have Positions? (They Should.)

Have you ever noticed that players on a sports team have clear positions and skill sets, but in most workplaces, once you walk into a meeting, everyone just… sits down? Other than your job title, you probably don’t have a position in the meeting itself. But you should. High-performing teams understand that meetings are their playing field, and every player needs a defined role.

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Help or Hinder: The First Agreement of Every Great Team
People, Culture Matthew Harrington People, Culture Matthew Harrington

Help or Hinder: The First Agreement of Every Great Team

High-performing teams don’t just set goals—they set norms. In this post, I explain how the Help/Hinder List transforms team culture by making expectations visible and shared. Discover how this simple, early exercise helps teams communicate openly, manage conflict, and build accountability. Includes practical pro-script examples leaders can use to reinforce healthy team behavior in real time.

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