Weekly Posts and Insights
Team Conflict Resolution Protocol I Direct Application with Matt Harrington
In Episode 19 of Direct Application, Matt Harrington talks about something every leader faces (and few prepare for): conflict in teams.
We tend to avoid it or hope it just fades away. But healthy teams design for conflict before it happens.
In this episode, I break down how to:
Recognize that conflict is a signal, not a setback
Use clarity to keep emotion in check
Apply a simple, practical framework — the RISC–PAUSE model
Build a Conflict Resolution Protocol so your team knows how to disagree productively
The best teams don’t fear tension — they use it to grow trust, creativity, and innovation.
Listen to the full episode here: [link to Spotify/YouTube]
Read the companion blog: Conflict in Teams: Why It Happens and How to Handle It Productively
Download the free Conflict Resolution Protocol Template: HarringtonBrands.com/Templates
Why Your Team Struggles to Decide (and What to Do About It)
In too many workplaces, decisions happen by default - through exhaustion, authority, or avoidance - rather than through a clear and fair process. That’s why every high-performing team needs a Decision-Making Protocol in its tool belt of protocols.
A Decision-Making Protocol defines how a team will decide before they actually have to. It’s less about hierarchy and more about equity - making sure everyone understands the process, expectations, and boundaries.
Do Your Team Meetings Have Positions? (They Should.)
Have you ever noticed that players on a sports team have clear positions and skill sets, but in most workplaces, once you walk into a meeting, everyone just… sits down? Other than your job title, you probably don’t have a position in the meeting itself. But you should. High-performing teams understand that meetings are their playing field, and every player needs a defined role.
Team Protocols: Help/Hinder List I Direct Application with Matt Harrington
In this episode of Direct Application, host Matt Harrington breaks down one of the most practical frameworks for high-performance teamwork: the Help/Hinder list — a simple, powerful first agreement that sets the foundation for trust, accountability, and inclusive excellence.
Why Your Team Meetings Aren’t Working (and What High-Performing Teams Do Differently)
Learn why most team meetings fail and what high-performing teams do differently to make every meeting focused, accountable, and worth everyone’s time.
Conflict in Teams: Why It Happens and How to Handle It Productively
When you have eight to ten people on a high-stakes team, conflict is inevitable. What matters isn’t if you’ll run into it — but how you engage with it. Study after study shows unresolved workplace conflict drains productivity. One report found employees spend roughly 2.8 hours per week on conflict. But when a team accepts conflict as normal and builds a protocol around it, everything changes. This is your second protocol — the one that transforms conflict from destructive to generative.
Teams & Conflict I Direct Application with Matt Harrington
Conflict in teams isn’t something to fear—it’s a sign of growth. In this episode, Matt Harrington unpacks Bruce Tuckman’s famous storming stage of team development and explains why conflict is not only natural but necessary. Healthy disagreement signals that a team is maturing, moving beyond surface-level cooperation, and learning to navigate real challenges together.
Leadership’s Long Game: Why Top Commitment is the Bedrock of High-Performance Teams
The real question for any leader isn’t “Do I believe in teams?” It’s “Am I willing to commit - day after day, year after year - to building and protecting the culture that allows them to thrive?”