Weekly Posts and Insights
Team Conflict Resolution Protocol I Direct Application with Matt Harrington
In Episode 19 of Direct Application, Matt Harrington talks about something every leader faces (and few prepare for): conflict in teams.
We tend to avoid it or hope it just fades away. But healthy teams design for conflict before it happens.
In this episode, I break down how to:
Recognize that conflict is a signal, not a setback
Use clarity to keep emotion in check
Apply a simple, practical framework — the RISC–PAUSE model
Build a Conflict Resolution Protocol so your team knows how to disagree productively
The best teams don’t fear tension — they use it to grow trust, creativity, and innovation.
Listen to the full episode here: [link to Spotify/YouTube]
Read the companion blog: Conflict in Teams: Why It Happens and How to Handle It Productively
Download the free Conflict Resolution Protocol Template: HarringtonBrands.com/Templates
Conflict in Teams: Why It Happens and How to Handle It Productively
When you have eight to ten people on a high-stakes team, conflict is inevitable. What matters isn’t if you’ll run into it — but how you engage with it. Study after study shows unresolved workplace conflict drains productivity. One report found employees spend roughly 2.8 hours per week on conflict. But when a team accepts conflict as normal and builds a protocol around it, everything changes. This is your second protocol — the one that transforms conflict from destructive to generative.
Becoming a Yardstick of Excellence: Accountability, Quality, and the Mindset for Excellence
In this post we explore how accountability drives organizational excellence and culture, inspired by Steve Jobs' iconic quote: “Be a yardstick of quality.” Drawing from the book Crucial Accountability and real-life leadership moments, he outlines how mindset, clarity, and consistent conversations shape high-performing teams. Learn why culture is built in the everyday "moments of truth," as leadership expert Jan Carlzon emphasized, and how to raise the bar without losing your team’s trust. Perfect for executives, team leaders, and HR professionals focused on improving accountability, trust, and performance.
Conflict Resolution Lasagna
Lasagna is best when the layers are well-balanced—don’t rush or skip steps, or the dish (and resolution) will fall apart. Be patient and intentional with each layer.
Serve this Conflict Resolution Lasagna during tense team meetings, one-on-one conversations, or community disagreements. Pair it with empathy and the willingness to find common ground for the perfect harmony.
The Leadership Compote: Simple, Soul-Warming Recipes for Growing Resilient Leaders
Easy, applicable and scrumptious leadership recipes for everyone. Sometimes it takes some creativity (and a touch of humor) to better understand key leadership principles. It’s our hope that this book, above all else, sparks some ah-ha (or even ha-ha) moments for you. Leadership should be loose, fun, and adaptable. As you read through these recipes, I hope you not only chuckle but also picture exactly what we’re talking about when we think of best leadership practices and take something meaningful away.
Navigating Conflict in the Workplace: The Downstairs, Middle Room and Upstairs of Resolution
Conflict at work is inevitable, but with the right tools, it can become an opportunity for growth. In this post we explore how leaders can guide teams through conflict by understanding how the brain processes emotions through the downstairs, middle room, and upstairs functions of the brain.
The Deep Ocean Model – Unseen Currents of Belief and the Behavior That Shape Us
This post draws parallels between ocean currents and human behavior, suggesting that just as deep currents shape the surface waves, underlying beliefs drive visible behaviors. These beliefs, though often unseen, influence actions and decisions in the workplace, making it essential for leaders to uncover and address them rather than merely focusing on surface behaviors. By engaging in meaningful belief discussions, leaders can guide behavior changes, much like oceanographers study currents to predict and influence ocean movements.
The Leader as a Gardener of People: Disgruntled Stage
The "Disgruntled" stage in a follower’s development mirrors the secondary growth phase of plants, where individuals become experienced but may harbor negative attitudes and exhibit inconsistent behavior. These team members often have high aptitude but are susceptible to negativity, which can impact both their performance and the morale of others. Leaders must address these behaviors through open communication, setting clear expectations, and providing opportunities for growth to help them re-engage positively with the organization.
Mastering Facilitation: Your Go-To Script
Effective listening is essential for successful facilitation. This involves techniques like paraphrasing, asking open-ended questions, and synthesizing ideas. Skilled facilitators also track opinions, engagement levels, and group feedback. Here is your go-to script to handle many items you might run into as a facilitator.
I'm not always the best at being assertive, here are 7 Steps I learned to become more assertive
I have to be honest, and you may not believe me, but this is one of the hardest skills I am in the works of learning. Perhaps it's my 8-person family, puritan upbringing, and as a middle child I just went along with what the group wanted, but assertiveness has never been a strength of mine. I believe in a give, give, give, ask method of forward movement (in marketing, sales, strategy, people, etc.), however sometimes I recognize the ask has to come a little bit sooner. Assertiveness is not being tough or arrogant. It’s actually a very humble and thoughtful dance. It is recognizing that we have value and we sometimes need to put up boundaries for others to recognize our value.