Weekly Posts and Insights
Accountability: Discipline vs. Empathy
This post explores the delicate balance between accountability and empathy in leadership, especially in a time when staff are feeling burned out and undervalued. Drawing from Crucial Accountability and thought leader Dr. Jay Campbell, it outlines how leaders can hold people to high standards while still showing compassion. The key is moving beyond avoidance or aggression to have respectful, clear, and constructive conversations that build trust and drive results. True leadership lives in the tension between expectation and empathy—and that’s where real transformation begins.
Becoming a Yardstick of Excellence: Accountability, Quality, and the Mindset for Excellence
In this post we explore how accountability drives organizational excellence and culture, inspired by Steve Jobs' iconic quote: “Be a yardstick of quality.” Drawing from the book Crucial Accountability and real-life leadership moments, he outlines how mindset, clarity, and consistent conversations shape high-performing teams. Learn why culture is built in the everyday "moments of truth," as leadership expert Jan Carlzon emphasized, and how to raise the bar without losing your team’s trust. Perfect for executives, team leaders, and HR professionals focused on improving accountability, trust, and performance.
Millennials with Matt Episode 8: The Right and Wrong Way To Empower Millennials
So often we move right to empowerment of employees, when we really be thinking about how do we carefully hand over duties and responsibilities at a healthy rate (much like handing over the keys to a new driver). Matt Harrington, generations specialist, talks in this video about the right and wrong way to empower the Millennial generation