This past week, I returned to the U.S. Chamber of Commerce’s Institute for Organization Management as a faculty member at the Northeast Institute. Across the courses, I had the opportunity to work with more than 90 chamber, association, and nonprofit leaders, and I learned as much from your questions, stories, and experiences as I hope you learned from me.

We covered delegation, empowerment, organizational relevance, and innovation. Yet two ideas seemed to resonate most deeply with you all:What is the personal cost of leadership for you? Are you still working as an operator when your organization now needs you to become a strategist?